Privacy Statement

Music Education Supplies Limited ("MES") has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website: www.mesdirect.com.  We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to gather broad demographic information.

The www.mesdirect.com website use cookies, which are small text files on your computer.  A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the website.  This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them.  The creation of a cookie on your computer does not give the website any access to other information such as your email address.

The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for websites to inform users if cookies are being used, and to provide some information on how cookies are used.  The www.mesdirect.com website (in common with most other shopping websites) will not work without cookies.

Our site's registration form requires you to provide us with some contact information (e.g. name and email address).  We sometimes use this contact information from the registration form to send you information about our company and our products and services. This contact information is also used to contact you when necessary.  If at any time you receive unwanted information from MES please contact us and we will remove you from our records.

This site contains links to other sites, www.mesdirect.com are not responsible for the privacy practices or the content of such websites.  In some cases, we work with other companies to provide products and services.

In such cases we will never share your details directly with another company.

Our site uses a form to help us manage requests.  We collect contact information (like email address), which is used to respond to enquiries, or get in touch with you when necessary.

We may run competitions on our site in which we ask for contact information (like email address). We use contact information from competitions to send information about our company.  Contact information is also used to contact you when necessary.  Any other information is shared only within MES.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All instances of unauthorised attempted access to our site are logged and investigated. Where necessary MES will inform law enforcement agencies or other relevant organisations regarding misconduct.

At MES we respect the privacy of email accounts and we store your email addresses just as securely as other information on www.mesdirect.com.  We will not send you unwanted email messages or junk mail, and your details will not be passed to ANY organisation beyond MES without your explicit permission.

However, we may use email to keep you up to date with news about products, services and offers that we think may be of interest to you.  If you do not want to be kept informed in this way by email, please let us know.  You can do this by ticking the relevant box where your email address is stored when you register, or by choosing the unsubscribe option within the email.

Our site provides you with the opportunity to opt-out of receiving communications from us and our partners at the point where we request contact information from you.

To remove information from our database and prevent you receiving such communications from us in the future, you can:

1. send your request using contact us
2. send a letter clearly identifying yourself and asking that we remove you from our database.

Letters should be sent to:

Privacy - MES Database Marketing
Park Lane Business Park
Kirkby-in-Ashfield
Nottinghamshire
NG17 9LE
United Kingdom

To change or modify information previously provided, you can:

1. send your request using contact us and provide the correct information.
2. send a letter clearly identifying yourself and asking that we correct or update our database.

Letters should be sent to:

Privacy - MES Database Marketing
Park Lane Business Park
Kirkby-in-Ashfield
Nottinghamshire
NG17 9LE
United Kingdom

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can:

1. send your question using contact us
2. send your question in a letter.

Letters should be sent to:

Direct Marketing Manager - MES
Park Lane Business Park
Kirkby-in-Ashfield
Nottinghamshire
NG17 9LE
United Kingdom
Telephone: +44 (0) 208 770 3866
Fax: +44 (0) 208 770 3554
email: feedback@mesdirect.com